Privacy Policy

Your privacy matters to us. This policy explains how Chatniwala collects, uses, and protects your personal data.

This Privacy Policy describes how Chatniwala (“Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data of users (“you”, “your”) when you access or use https://chatniwala.co.in.

1. Legal Basis of Processing

We process your personal data in accordance with:

Digital Personal Data Protection Act, 2023 (India)
Information Technology Act, 2000 & SPDI Rules
GDPR principles (where applicable)

Processing is based on:

Your consent
Performance of contract (order fulfillment)
Legal obligations
Legitimate business interests

2. Data We Collect

a. Personal Data

Full name
Phone number
Email address
Shipping & billing address

b. Financial Data

Payment details (processed via secure third-party payment gateways; we do not store card details)

c. Technical Data

IP address
Browser type
Device information
Cookies and usage data

3. Purpose of Processing

We process your data for:

Order processing, fulfillment, and delivery
Customer service and dispute resolution
Transaction verification and fraud prevention
Marketing and promotional communication (only with consent)
Website analytics and performance improvement

4. Data Sharing & Disclosure

We do not sell personal data. Data may be shared with:

Payment processors (e.g., Razorpay, Stripe)
Logistics partners (for delivery)
IT & analytics service providers
Legal authorities, if required under applicable law

All third parties are contractually obligated to maintain confidentiality and data security.

5. Cross-Border Data Transfer

Your data may be processed or stored outside India by third-party service providers.

We ensure such transfers comply with applicable data protection laws and adequate safeguards.

6. Data Retention

We retain personal data only as long as necessary for:

Order fulfillment
Legal and regulatory compliance
Dispute resolution

After this, data is securely deleted or anonymized.

7. Your Rights (DPDP + GDPR Aligned)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Withdraw consent at any time
Request erasure of your data
Grievance redressal

To exercise your rights, contact:

support@chatniwala.co.in

8. Data Security

We implement reasonable security practices under Rule 8 of SPDI Rules, including:

SSL encryption
Secure servers
Restricted access controls

9. Cookies Policy

We use cookies for:

Website functionality
Analytics
Personalized experience

You may disable cookies via browser settings.

10. Children’s Data

Our services are not intended for individuals under 18 years. We do not knowingly collect such data.

11. Grievance Officer

As per Indian law, you may contact our Grievance Officer:

Name: [Insert Name]

Email: support@chatniwala.co.in

Response Time: Within 7 working days

12. Policy Updates

We may update this policy periodically. Continued use constitutes acceptance.